RETURN POLICY

**Return Policy for NYCDOGCO - No Refunds/No Returns on Damaged Products**

 

At NYCDOGCO, we are committed to delivering exceptional products for your pets. To maintain transparency and set clear expectations, please read our return policy carefully.

 

**1. No Refunds:**

   - We do not offer refunds on any products, except as required by law.

 

**2. No Returns on Damaged Products:**

   - Due to the nature of our products, we do not accept returns for damaged items.

 

**3. Eligibility for Replacement:**

   - If you receive a damaged product, you may be eligible for a replacement if you meet the following criteria:

      - Notify our customer service team at nycdogcompany@gmail.com within 7 days of receiving the damaged item.

      - Provide clear photos of the damaged product and its packaging.

 

**4. Replacement Process:**

   - Our customer service team will review your case and, if eligible, guide you through the replacement process.

   - Replacements will be provided for the exact product ordered.

 

**5. Non-Returnable Items:**

   - All sales are final, and no returns will be accepted except for the replacement of damaged items as outlined above.

 

**6. Contact Information:**

   - For inquiries regarding damaged items and replacements, please contact our customer service team at nycdogcompany@gmail.com .

 

**7. Exclusions:**

   - This policy does not cover damage resulting from misuse, improper handling, or failure to follow product care instructions.

 

NYCDOGCO reserves the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for changes.

 

We appreciate your understanding of our no-refund and no-return policy, as it allows us to focus on delivering high-quality products for your pets. If you have any concerns, our customer service team is here to assist you. Thank you for choosing NYCDOGCO.